Thank you for visiting and shopping at High Desert Man. Following are the terms and conditions that constitute our Shipping Policy.
All (non-wholesale) customers within the U.S. will receive free shipping on orders totaling $35.00 or more. For orders under $35.00, the rate will usually be based on USPS First Class and is a nominal fee (for example, current rate on package weighing under 7 oz is approx. $2.70 - this would be typical for an oil and balm combination).
We typically ship parcels weighing less than 1 pound USPS First Class, parcels weighing more than 1 pound USPS Priority Mail.
Shipment processing time
We ship and process six days a week, and are always working hard to make sure that you receive your order as quickly as possible. Most orders placed on Monday-Saturday are processed and shipped within one day. Orders are not shipped or delivered on Sundays or (most) holidays, but will be processed immediately upon our return to business.
If we are experiencing a high volume of orders, shipments may be slightly delayed. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order due to circumstances within our control, we will contact you via the email address or telephone number you provided when placing your order.
We are not responsible for, nor can we provide information on, delays based on USPS and other shipping carriers' delivery procedures.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
|Shipment method||Estimated delivery time|
|USPS First Class||3-7 business days from day of shipment|
|USPS Priority||2-3 business days from day of shipment|
|USPS Express||1-2 business days from day of shipment|
* For special shipping requests or questions please email us at email@example.com
Shipment to P.O. boxes or APO/FPO addresses
High Desert Man ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number is typically active within 24 hours.
High Desert Man is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
High Desert Man ships internationally to any area to which the United States is allowed to send goods. If you are an international customer, please be aware that shipment time does not include any delays due to customs procedures, and additional duties and taxes may be due at the time you receive your shipment. For special shipping requests or questions please email us at firstname.lastname@example.org.
High Desert Man is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Where’s My Package?
Wondering where you package is? Do you have special shipping instructions for us? Get answers in the sections below.
SHIPPING CONFIRMATION EMAIL
As soon as your package is prepared to ship, you will receive a shipping confirmation email from us with a tracking number. Depending upon when you place your order it may ship that day, the next day or within a day or two dependent upon holiday closures and order volume. Orders placed late Saturday typically ship the following Monday.
Your shipping confirmation email will be titled “Your High Desert Man order has shipped!” If you don’t seem to have that email, please take a moment to double-check that it wasn’t filtered out of your account as spam into a junk folder. If you can’t find it there, did you perhaps use a different email address when placing your order?
If you still can’t locate an email or tracking number please contact us at email@example.com and include any relevant information about your order, including the order number (from your order confirmation email) as well as your name and shipping address. We can lookup your order and provide the tracking number again if necesssary.
TRACKING BY CARRIER
The vast majority of our orders ship via United States Postal Service. Your shipping confirmation email includes a tracking number, you can visit the USPS site to track your package at any time here:
If you’ve made special arrangements with us to ship UPS, FedEx or DHL you can track at their respective sites here:
TOP 5 SHIPPING QUESTIONS
This list covers a few of the most common issues encountered. As always, if you don’t find your question answered here or the above information was not helpful, you may always contact us at firstname.lastname@example.org - we are typically able to get right back to you during MST business hours or within 24 hours.
- There is an issue with my shipping address, what do I do?
Send an email to email@example.com. If we catch it in time we can update the address before it goes out, if not we can get the package rerouted or worse case scenario send a replacement out by the next business day.
- Why isn’t my tracking number working?
More than likely it is because the package has not been scanned in by USPS yet. Tracking numbers will typically begin to work by the evening of when you first received your tracking email.
- I would like to receive my order by a certain date but don’t think it will arrive in time. Are there any exceptions that can be made?
There sure are! Within reason, we are happy to work with you to try and get a package to you when you need it. If you need a special exception, shoot us an email, firstname.lastname@example.org to see if we can work our magic to get a package to you in time.
- My package says it was delivered, but I do not have it. What should I do?
Send an email to email@example.com and we will try our best to get an answer for you. If a replacement package is required we will most likely require a signature for the second shipment to ensure that it makes it to you.
- I am an international customer and I was wondering if the shipping fees that I pay will include any customs or duty fees?
Unfortunately they do not. We have no way of knowing what your destination will charge in terms of customs fees. We recommend checking with your government to find out what sort of rates they charge.